Customer Content Data Brief
Last updated May 2025
As part of your use of Vizibly solutions, we understand there are times when you will share Customer Content with us. Customer Content means data such as text, audio, video, or image files, provided by you to Vizibly in connection with your use of Vizibly solutions, and data developed at your request.
Guiding Principles
Transparency
Your Customer Content will be treated confidentially and requires separate treatment from Systems Information and other data types.
Trusted Ecosystem
If we are required to share Customer Content to accomplish the purposes for which it was provided to us, then it will only be shared within our trusted ecosystem, meaning the partners and contractors necessary to accomplish those purposes.
Customer Control
Customer Content will be used solely for the purposes you provided it to us. We will work with you to identify, limit, and manage the Customer Content that is provided to us.
Restricted Data Types
To the extent that any Customer Content is also considered Personal Data under applicable law or otherwise cannot be separated from Personal Data, we will treat Personal Data according to applicable law and your agreements with us.
Why We Use Customer Content
The following key objectives form the basis on how and when we use and share any Customer Content:
Solution Delivery
You may provide us with Customer Content so we can deliver Vizibly solutions and services.
Accelerate Adoption
You may provide us with Customer Content so we may provide you with insights, analytics, and recommendations to help you achieve greater value from our solutions to enable your business objectives.
Trusted Relationship
You may provide us with Customer Content so that we may assist you with system design and context for troubleshooting and purchase decisions.
Solution Improvements
We use Customer Content for solution improvement and development.
Sharing Customer Content
There may be limited reasons for sharing Customer Content. For example, if a product or service you are using includes a hosting or other third-party service element, your Customer Content may be hosted or shared with that third party for that reason.
These third-party contractors will be required to meet our information security requirements before receiving this data.
Otherwise, we will not share Customer Content without your prior consent.
Our Information Security Program
We use information security best practices and controls. Vizibly protects, uses, and shares data responsibly in compliance with applicable laws.